Acronis True Image Support

2 days ago You cannot use Acronis True Image 2021 for file-level operations with these file systems (file backup, recovery, search, as well as image mounting and file recovering from images). Disk recovery, partition recovery, and cloning operations are supported without resizing. Acronis True Image can also create a copy of Acronis Rescue Media, a bootable DVD that contains a copy of Acronis True Image and can restore backups to a computer not bootable in the normal way, so long as a good boot drive (existing or new) is available. The Acronis True Image Cloud version allows cloud users to also back up their mobile devices.

Comments: 0

I recently had a hard drive crash. Everything lost. I'm looking for software able to do bare-metal full backup and restore. From what I've read Acronis True Image 2016 was the last that supported my OS, and it had 'limitations', those being 'new features'. So far as I can tell, it is no longer available for download. Before I move on to other software, I wanted to confirm this, and ask a question:
Does Acronis currently have anything to offer a user of Windows XP by way of bare-metal backup, and if so, does it include the 'Acronis Universal Restore'?

Comments: 24718

Chris, welcome to these public User Forums.

ATI is fully capable of doing bare metal full backups and restores, doing so by booting the computer from standalone rescue media for this purpose.

Support for Windows XP is getting harder to find with the longer period that OS has been out of all mainstream support by Microsoft, with Windows 7 to follow on very soon!

ATI 2019 was the last ATI version that mentioned having been tested on Windows XP SP3 in the list of supported operating systems, but I am sure that there have been posts in the forums from users with XP and ATI 2020. The key disadvantage for XP users is simply that they cannot take full use of all the features provided with the latest versions of ATI, and with ATI 2020, that Acronis have done no testing of this version with any XP systems, so will not guarantee that it will continue to work without issues!

That said, your question about bare-metal operations negates the questions around what OS any version of ATI supports, and brings this back to a question of the hardware involved.

ATI rescue media comes in 3 different 'flavours' with the oldest being based on a small BusyBox Linux kernel, followed by 2 versions of Windows PE media, one based on the Windows Recovery Environment and the other created using the Windows AIK or ADK tools. Of these, the first is the one most likely to work for your older Win XP hardware.

The rescue media is capable of working with either 32-bit or 64-bit systems, and in both Legacy and UEFI boot modes.

Acronis Universal Restore is provided with all current versions of ATI but is only required when actually migrating an installed OS to different hardware that includes the motherboard, CPU etc. It is not needed for changing a disk drive.

I would recommend taking a 30-day Trial of ATI 2020 to check out how it works for you.
See KB 2768: Trial version limitations of Acronis products for what can / can't be done with trial software.

Comments: 2

@Chris, did you ever try running Steve's suggested Linux-based Acronis Restore bootable-media?

I am looking into taking a backup of our old XP computers, but of course need to know if the restore works, and whether I should also prepare a bootable media for them right now (before that is obsoleted as well!).


Acronis true image supported file systems

-- Demis

Comments: 24718

Demis, welcome to these public User Forums.

Do you have access to any version of Acronis True Image to use with your XP computers?

Acronis True Image Support

If not, then an alternative might be to try Clonezilla which has been around for a very long time.

Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (ATIH 2010-2021) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone

MVP Assistant (Log Viewer) & MVP Custom PE Builder available from Community Tools page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.

Note: Please do not expect any instant reply for private messages as I am often unable to access these due to forum timeout errors!

Products: Acronis True Image 9.0 - 11.0, 2009 - 2021 Disk Director 12.5 Acronis Revive
Comments: 2

I own Acronis True Image 2020 (5 seats), and yesterday tried installing on Win XP Pro, but it didn’t appear to install properly.
the installer completed with no errors, but didn’t launch Acronis when it was done.
I tried to launch manually from the .exe and got “missing DLL” errors.

So I thus searched the web for compatibility issues, leading me here.

Comments: 24718

Demis, if you have ATI 2020 already installed on another PC, then try creating the Advanced > Linux version of the rescue media and try booting your XP PC from this.

As stated earlier in this topic, ATI 2019 is the last version that still supported install on XP so would suspect that changes in ATI 2020 now introduce requirements that XP can't provide.

You could try installing the oldest build version of 2020 from your Acronis Account download page (my page shows build #21400 from Sept 2019 as the oldest which is 3 levels back) to see if that makes any difference, otherwise you would need an older version and license / serial key. Acronis true image ghost.

Acronis True Image for Western Digital can clone drives, backup the operating system, applications, settings and all of your data. Acronis True Image for Western Digital provides you with all the essential tools you need to recover your computer system should a disaster occur, such as losing data or accidentally deleting critical files or folders. If failures occur that block access to information or affect system operation, you will be able to restore the system and the lost data easily.

NOTE: At least one WD branded or SanDisk branded HDD or SSD is needed as source drive or destination drive for this program to perform cloning.

We have upgraded from Acronis 2020 to the latest version of Acronis True Image for Western Digital. Below you will find a link to the latest Acronis True Image for Western Digital software with support for both PC and Mac machines.


Acronis True Image for Western Digital (PC & Mac)

User Manual (for PC)
User Manual (for Mac)

Online Resources:
Acronis True Image for Western Digital Online User Guide and Solutions

Acronis True Image for Western Digital has been tested on the following operation systems:
For PC
Supported operating system

  • Windows 10 (all editions, including November 2019 Update, except for Windows IoT edition and
    Windows 10 LTSB) *
  • Windows 8.1 (except for Windows Embedded editions)
  • Windows 8 (except for Windows Embedded editions)
  • Windows 7 SP1 (all editions)
  • Windows Home Server 2011
* Beta builds are not supported. More information

Supported file systems

  • NTFS
  • Ext2/Ext3/Ext4
  • ReiserFS(3) *
  • Linux SWAP *
  • HFS+*/HFSX*
  • FAT16/32/exFAT * **
Acronis true image 2019 support* File systems are supported only for disk or partition backup/recovery operations.
** Disk recovery, partition recovery, and cloning operations are supported without resizing.

Supported storage media

  • Hard disk drives (HDD*
  • Solid State Drives (SSD)
  • Networked storage devices
    - My Cloud (Sequoia)
    - My Cloud (Glacier)
    - WD Cloud for Japan
    - My Cloud Mirror
    - My Cloud Mirror (Gen 2)
    - My Cloud EX2
    - My Cloud EX2 Ultra9 Copyright © Acronis International GmbH, 2003-2020
    - My Cloud EX2100
    - My Cloud EX4
    - My Cloud EX4100
    - My Cloud DL2100
    - My Cloud DL4100
    - My Cloud PR2100
  • USB 1.1 / 2.0 / 3.0, eSATA, FireWire (IEEE-1394), SCSI, and PC card storage device
  • Recovery of a dynamic volume as a dynamic volume with manual resizing is not supported.
  • 'Clone disk' operation is not supported for dynamic disks.

For Mac
Supported operating systems:
  • macOS Catalina 10.15
  • macOS Mojave 10.14
  • macOS High Sierra 10.13
  • macOS Sierra 10.12
  • OS X El Capitan 10.11
  • APFS
  • HFS+ (including Core Storage)5 Copyright © Acronis International GmbH, 2003-2020
  • FAT32
  • NTFS (including Boot Camp)
Backing up data to a disk is NOT supported with an NTFS file system. However, you can recover data from a backup
located on this type of file system.

Supported storage media:
This product is licensed for storage devices by Western Digital hardware brands, including WD,
SanDisk, and G-Tech.
  • Internal drives (HDD, SSD, RAID)
  • USB drives
  • FireWire drives
  • Thunderbolt drives
  • Network shares, NAS
    - My Cloud (Sequoia)
    - My Cloud (Glacier)
    - WD Cloud for Japan
    - My Cloud Mirror
    - My Cloud Mirror (Gen 2)
    - My Cloud EX2
    - My Cloud EX2 Ultra
    - My Cloud EX2100
    - My Cloud EX4
    - My Cloud EX4100
    - My Cloud DL2100
    - My Cloud DL4100
    - My Cloud PR210

Acronis True Image Support