True Image For Crucial

Quick solutions

I've spent 2 solid days trying to install my first ever SSD - a Crucial MX500. No problem installing the hardware into the PC, loads of Youtube videos to follow, but the Acronis software has got me wanting to all but give up. Experienced users of True Image recommend creating a backup of the drive, then recovering to the new drive. Acronis True Image 2018 (the #1 personal backup software.Protect everything to recover anything with an exact replica of your system.

In rare cases you may encounter an issue during the installation of Acronis True Image. Here are quick solutions for known issues:

If you are facing another issue with the installation, please follow the instructions below to determine the root cause of the issue and to solve the problem.


Follow step-by-step instructions below to troubleshoot the issue. Complete the prerequisites step before proceeding to the error troubleshooting step.


Before installation

  1. Make sure the operating system is supported:
    Acronis True Image 2021: Supported Operating Systems
    Acronis True Image 2020: Supported Operating Systems
    Acronis True Image 2019: Supported Operating Systems
    Acronis True Image 2018: Supported Operating Systems
    Acronis True Image 2017: Supported Operating Systems
    Acronis True Image 2016: Supported Operating Systems
    Acronis True Image 2015: Supported Operating Systems
  2. Make sure your machine meets the hardware requirements:
    see Acronis True Image 2021: System requirements
    see Acronis True Image 2020: System requirements
    see Acronis True Image 2019: System requirements
    see Acronis True Image 2018: System requirements
    see Acronis True Image 2017: System requirements and supported media
    see Acronis True Image 2016: System requirements and supported media
    see Acronis True Image 2015: System requirements and supported media
  3. Temporarily turn off your antivirus and antimalware applications.

Installation procedure

Follow the correct installation procedure depending on your installation method:

  • Acronis True Image 2021: How to install
    Acronis True Image 2020: How to install
    Acronis True Image 2019: How to install
    Acronis True Image 2018: How to install
    Acronis True Image 2017: Installation
    Acronis True Image 2016: Installation
    Acronis True Image 2015: Installation


Each time you start the program, Acronis True Image checks whether a new version of the software is available on the Acronis website. If so, the software provides a link for downloading a setup program of the new version.


To check for updates manually, start the program and then click Account (or Help in older versions) > Check for updates. Here you can also disable the automatic checks for updates.

To update Acronis True Image:

  1. Run the setup program of the updated version of Acronis True Image.
  2. Click Update.
  3. If prompted, specify the license keys.
  4. Follow the on-screen instructions.


Follow these instructions to uninstall Acronis True Image:

  1. Select Start -> Settings -> Control panel -> Add or remove programs -> select Acronis True Image -> Remove. Then follow the instructions on the screen.
  2. If you use Windows 7, select Start -> Control Panel -> Uninstall a program -> Acronis True Image -> Uninstall. Then follow the instructions on the screen. You may have to reboot your computer afterwards to complete the task.
  3. If you use Windows 8, click the Settings icon, then select Control Panel -> Uninstall a program -> Acronis True Image -> Uninstall.
  4. If you use Windows 10, click Start and select Control Panel -> Programs and Features -> Acronis True Image -> Uninstall.
  5. If you used the Acronis Secure Zone, Acronis Nonstop Backup or Acronis Extended Capacity Manager, select in the window that appears what to do with the zone, Nonstop Backup storages or extended capacity disks. Then click Next to proceed with the uninstallation procedure.

If uninstallation fails, you can use Acronis Cleanup Utility (we recommend to have/create a full backup before using the Cleanup Utility).

If all steps above have been executed and the issue still persists, go to the error troubleshooting step.

Issue types by root causes and troubleshooting step

If installation of Acronis True Image fails, it will automatically offer you to view the MSI log (see Creating an MS Installer Log of Acronis Software). Based on the information in the error message, the MSI Log and Windows Event Logs you can determine the root cause of the problem. Generally installation errors can be divided into the following categories:

Application lockups


  • Installation from the standard installer (.exe file) hangs at some step and installation cannot be completed

Possible causes:

  • Insufficient resources to proceed with the operation
  • Another software blocks operation
  • Another msiexec.exe operation is not completed
  • Installation hangs on resolving system paths (i.e. access is denied)
  • System drivers cannot be installed
  • Older Acronis files cannot be replaced
  • Issue in the installer


Acronis true image for crucial mac
  • Disable antivirus software, firewall and all other security software which could block the installation, see .
  • Using Task Manager (Start -> Run -> taskmgr -> Processes -> Show processes from all users, review the list or currently running processes) make sure that no other msiexec.exe operation is running at the same time. If it is the case, wait for it's completion or stop the process manually to proceed with Acronis installation.
  • Check in the %TEMP% folder for the recent installation log. If installation log shows there are some problems with SnapAPI drivers, please try to remove/install it manually (see 1620: Removing Acronis SnapAPI Drivers); contact Acronis Support to get actuall installation files if the issues is related to other Acronis drivers.
  • Lockup issues can be caused by corrupt installer, hence make sure you downloaded the file completely and checked MD5 check sum.
  • Generally, how to proceed with lockup issues, see in 45992: Acronis Software: Troubleshooting Application Lockups.
  • If files of an older Acronis version cannot be removed correctly, use the Cleanup Utility.

Components missing after installation


  • Installed Acronis product cannot be launched
  • Product startup icon is missing
  • Acronis Windows services missing or cannot start

Possible causes:

  • Installation is corrupt
  • Some installation or configuration issue
  • Antivirus software blocked some components


  • It is possible that installation completed with errors, in this case try to repair installation or install from scratch.
  • If product startup icon is missing and product cannot be launched, try to repair installation or install from scratch.

Rollback on initial installation


  • Installation of Acronis product ends with rollback on initial attempt to install Acronis on a machine

Possible causes:

  • Software/hardware drivers incompatibility
  • Installation is blocked by antivirus software, firewall etc.
  • License issues
  • Issues with components dependencies and other (Acronis) products
  • User-related issues (insufficient rights, incorrect credentials etc.)


  • Check if there are any installation related error messages in the Windows event logs
  • Make exclusions to the antivirus software as described in .

Rollback on UpdateUpgrade installation


  • Installation fails over already used (or not completely uninstalled) Acronis version with rollback

Possible causes:

  • Previous version installed incorrectly
  • Previous version uninstalled incorrectly
  • Upgrade over a very old version (older drivers or registry entries cannot be removed automatically, cleanup tool does not help)
  • Operating system issues (Microsoft libraries missing or corrupt etc.)
  • User-related issues (insufficient rights, incorrect credentials etc.)


  • Try to repair previous version using Acronis installer and reinstall update/upgrade.
  • Try to remove previous version using using standard procedure or Acronis Cleanup Utility (we recommend to have/create a full backup before using the Cleanup Utility).
  • The best way to resolve Windows issues is to reinstall operating system, but check Acronis and Microsoft support first, if there any known related issues with solutions.

Installation fails with error


  • Installation fails with an error message displayed.

Possible causes:

  • Acronis Services cannot be registered properly during installation
  • The Windows Installer process has insufficient contiguous virtual memory to verify that the .msi package or the .msp package is correctly signed.
  • An issue with your Windows operating system which is unable to install the redistributable components of C Runtime. For example, installation of Microsoft Visual C++ 2008 Redistributable Package (or similar) will fail in the same way.
  • During the installation, the Acronis Services have not been started/stopped in a timely fashion by the operating system.


  • Check the quick solutions section.
  • Proceed to collect information step.



  • Uninstallation of Acronis True Image fails

Possible causes:

  • Failure on removing drivers, folders, files etc.
  • Failure on unregistering modules
  • Previous installation corrupt
  • Installation package missing in operating system
  • Access denied issues


  • Try to uninstall everything from Acronis using Control panel in Windows.
  • Use Acronis Cleanup Utility (we recommend to have/create a full backup before using the Cleanup Utility).

If the issue still persists, go to the collect information step and contact Acronis Customer Central.

Unsupported Operating System


  • Installation fails with error 'Operating system is not supported'
  • Acronis does not work properly after installation

Possible causes

  • Wrong product purchased.
  • Wrong installer downloaded.
  • Operating system is not supported at all by the selected product.


  • Make sure Acronis True Image supports your operating system. Check product documentation.
  • Download the latest build from your account on Acronis website. See Downloading the Latest Build of Acronis Software.

If the issue still persists, go to the collect information step and contact Acronis Customer Central.

Application crashes during (un)installation


  • .exe installer or msiexec.exe crash during installation
Acronis true image for crucial not working

Possible causes

  • Installer is broken
  • Antivirus software blocks installation
  • Operating system is not supported
  • Issue in the product


  • Make sure MD5 check sum of the installer is correct.
  • Disable Firewall and Antivirus:
    Acronis Software: Making Acronis Products Compatible with Third-Party Firewall Software
  • Make sure the OS is supported.
  • Extract installation files and try to install Acronis True Image from the MSI package.
  • See this article to learn more about crashes: 45631: Acronis Software: Troubleshooting Application Crashes

Operating system crashes during (un)installation


  • BSOD during (un)installation or machine reboots without visible BSOD

Possible causes

  • Installing product on an unsupported operating system
  • Operating system issues
  • File system issues
  • Hardware issues
  • Driver incompatibility


  • Make sure the operating system is supported.
  • Install all Windows updates and patches.
  • Check your machine for hardware, disk and file system issues using chhdsk /f /r command. In case some disk or file system errors cannot be fixed we cannot guarantee successful installation.
  • If installation fails on installing any Acronis driver module, using newer driver version can be helpful, contact Acronis Customer central with reference to this article.
  • Check if there is a known issue for the exact error code of BSOD. Check Acronis Knowledge Base, Microsoft Technet and other resources.

Slow Installation


  • Installation runs too slow

Possible causes

  • Poor system resources or too much other processes on the machine are running at the same time
  • A step in the installation proceeds is too slow (issue in the product)


  • Stop all unneeded processes on your machine.
  • Check hardware for disk issues.
  • Using task manager make sure that only one installation process is running (Start -> Run -> taskmgr -> Processes -> Show processes from all users, review the list or currently running processes, msiexec.exe started under admin).
  • Start installation again.

General troubleshooting steps

Windows errors

Go to Start -> Run -> eventvwr.msc. Navigate to Windows Logs and check Application and System sections for error messages related to the installation procedure. Search for solution in Microsoft Support articles.

Go to known issues part and check for known solutions. If issue is not listed in known issues and persists, proceed to the next step.

Acronis errors

Check the MSI log for known issues. See Analyzing Installation Logs of Acronis Products Based on MSI Technology.

Collect Process Monitor Log and try to identify what is causing the installation error or problematic behavior.

If you cannot find a solution in KB articles and it is an installation over an older Acronis version, use Cleanup Utility in order to remove the previous version. Create Acronis bootable media and do a system backup before cleaning up (to make sure the system can be restored if something goes wrong) manually or using the Cleanup Utility.

Collecting Information

Collect following information and contact Acronis Customer Central.

MSI Log and System report is mandatory on all installations occasions.

MSI log

Alternatively check that installation log is included in the system report collected by the AcronisInfo Utility in the previous step.

Process Monitor Log


True Image For Crucial

If the installation freezes, does not continue for a long time or it is not clear what is causing an error, collect Process Monitor log.


Installation can hang. In this case a dump of msiexec.exe must be created (if there are several processes with this name in task manager, every one of them should be dumped; it is preferable that a ProcDump utility is used to create the dump: see Creating Process Dumps with ProcDump).

If the installation leads to a complete system crash (reboot or BSOD) of system lockup, please collect full memory dump as described in Creating Windows Memory Dumps

System report

Collect information with AcronisInfo Utility.

Update/Upgrade sequence

Usually issues during installation are caused by specific sequence of installed versions on your machine. If possible always provide information about previous versions.


About Crucial SSD

SSDs are the next evolution of PC storage, which runs faster, quieter, and cooler than the aging technology inside hard drive. In addition, they are more durable and more reliable than hard drive because there's no moving part.

Among all kinds of SSDs, Crucial SSD is one of the most famous. It is a part of Micron - one of the largest memory manufacturers in the world, and is developed since the earliest days of solid state drives. Crucial SSDs such as Crucial BX500, Crucial MX200, Crucial MX500, Crucial BX100, etc. are popular in the market.

If you are considering choosing one of them for better performance, you may want to to migrate data to Crucial SSD directly, because as we all know, it’s a time-consuming job to re-install the operating system as well as all other applications. Check the next part to get free Crucial SSD migration software.

Acronis True Image For Crucial Crack

Crucial SSD Install Kit & Acronis True Image for Crucial

If you are planning to upgrade HDD to Crucial SSD in your desktop PC systems, maybe the Crucial easy desktop install kit for SSD could help you, and it’s available in the Crucial official site if you pay 17.49 dollars. The kit includes SATA-to-SATA data transfer cable, USB-to-SATA data transfer cable, 2.5-inch to 3.5-inch adapter bracket, Mounting screws.

The kit offers SSD cloning software - Acronis True Image for Crucial SSD, however it does not provide any instructions. If you directly follow the on-screen commands to do Crucial hard drive clone, it might ruin your data and hard drive.

It only support cloning BX-series or MX-series Crucial SSD and you are not allowed to use other features unless you upgrade to the full product, such as, backup, sync, or dashboard.

Besides, Acronis True Image for Crucial is probably not working, for example, you may receive error on source disk that prevent you from cloning. Also, it even does not recognize Crucial SSD. Thus, it's not a wise choice to perform Crucial SSD clone with Acronis.

Then, which software should you use? Please keep reading and I'll introduce the best free Crucial SSD clone software in the next part.

Best Free Crucial SSD Clone Software - AOMEI Backupper

AOMEI Backupper Standard, the best free Crucial SSD clone software in Windows 10/8/7 can help you migrate data in just a few clicks.

Acronis True Image For Crucial Will Not Install

  • It supports cloning entire disk to Crucial SSDs as well as other branded SSDs, such as, WD SSD, Samsung SSD, SanDisk SSD, etc. It will include the Windows operating system, installed applications and all the other data you will never want to lose.

  • The 'Intelligent clone' feature allows you to clone larger hard drive to smaller SSD by cloning only used sectors on the source drive, clone 500GB HDD to 250GB SSD, for example.

  • The “Sector by sector clone” function lets you clone all sectors whether used or not. So, if you want to clone the entire hard drive to larger SSD, you can tick this feature.

  • The “SSD Alignment” option can help accelerate the reading and writing speed for the Crucial SSD, as well as the lifespan.

Download Crucial SSD Clone Software for Crucial SSD Clone

AOMEI Backupper Standard has a user-friendly interface and works well on all Crucial SSDs, including Crucial MX100, Crucial MX200, Crucial MX500, Crucial BX500, M500 Series, etc, so you can complete the cloning job in only a few clicks.

Before you do the clone job, please connect Crucial SSD to your PC, and make sure it can be detected. Next, download and install Crucial SSD clone software - AOMEI Backupper Standard. Then we’ll show you the detailed steps about Crucial SSD clone.

Important: Please backup files first on your Crucial SSD if there any important data stored, because the cloning operation will overwrite the Crucial SSD.

1. Launch this software, select “Disk Clone” under “Clone” tab.

✍ If the source disk has virus, it's suggested to write zeros to hard drive so as to remove them.
✍ The Standard edition only supports cloning MBR system disk to MBR. 20 utc to est. If you are trying to clone system disk from GPT to GPT, or between MBR and GPT (like clone MBR to GPT disk), please upgrade to AOMEI Backupper Professional or higher editions.
✍ If you only want to migrate OS to Crucial SSD, you need to use 'System Clone' feature available in the AOMEI Backupper Professional.

2. Select the HDD (system disk or data disk) as source disk.

Acronis True Image For Crucial

3. Select the Crucial SSD as the destination disk.

4. Tick 'SSD Alignment' to accelerate the reading and writing speed of the destination SSD. Then, click “Start Clone”.

✍ “Edit Partitions” has three choices as Copy without resizing partitions, Add unused space to all partitions, and Manually adjust partition size ( last two options are available in AOMEI Backupper Professional).
✍ “Sector by sector clone” will clone every sector on HDD no matter it is used or not, even blank or bad.


Acronis True Image for Crucial only supports cloning BX-series or MX-series Crucial SSD, and the cloning process may fail sometime. Thus, it's suggested to use a different Crucial cloning software AOMEI Backupper Standard.


It allows you to clone MBR system disk to MBR without any obstacle, and it supports all branded SSDs, including Crucial SSD, Samsung SSD, WD SSD, Lenovo SSD, etc.

Also, you are allowed to use other features in AOMEI Backupper, such as, system backup, disk backup, file backup, real-time sync, mirror sync, and more. It can be the best assistant to ensure the data safe, please download it to explore yourself.